How do I return an item?
Please contact our Customer Services team through the Contact us page should you wish to return, exchange or cancel your order.
We will happy to help.
As per the Distance Selling and e-Commerce Regulations applicable to UK and EU sales, you have the right to cancel your order as long as you let us know within 7 working days, which is the cooling off period. Please let us know by using the messaging email service as soon as possible, in any event within 7 working days, the unwanted product(s) must be unopened, unused in original condition and your message should be clearly worded stating that you wish to cancel. It is your right to receive a full refund within 30 days of the notice of cancellation, your cancellation must be in writing using the messaging email service. If you cancel, you must return all the products in the order including any gifts that you receive with your order.
Any business to business transactions and perishable goods are excluded from these cancellation rights.
As long as your order has not been despatched when your notice of cancellation was received, we will issue you with a full refund as soon as possible, nevertheless, within 30 days of the date of your notice of cancellation.
If your order has been despatched, we will issue a return authorisation along with the details of how to return upon your notice of cancellation, the unwanted product(s) must be unopened, unused in original condition and you will need to return the order back to us at your cost and risk, we do not refund your postage costs. The order must be received back by us within 7 days of our authorisation of return. Once we receive your unwanted order back, we will issue you a refund less the delivery charges incurred in sending the original package to you as soon as possible, nevertheless, within 30 days of the date of receipt of your returned package.
We do not accept unwanted items back after the 7 working days cancellation period and or if the item has been opened or used.
Should your item develop a fault within its warranty period, please let us know using the messaging email service as soon as possible. We will issue a return authorisation along with the details of how to return the product and you will need to return the order back to us at your cost and risk, we do not refund your postage costs. We will arrange for the item to be repaired or replaced inline with the manufacturer’s policies, if the item cannot be repaired or replaced, we will offer an appropriate solution.
If you receive damaged items or items not as per order or incorrect items, please let us know using the messaging email service as soon as possible. We will handle each issue on a case by case basis and accordingly we will send you details of how to return the package.
Should an exchange of product(s) or return be agreed with you, please note that you will not under any circumstances be entitled to any refund or exchange from us until we have actually received the product(s) to exchanged or refund, from you.