Privacy Policy

Last updated: 25 May 2018.

KrystalDirect is committed to protecting and respecting your privacy. We are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (GDPR) which relate to the processing of personal data. The following will detail how your personal data is kept and used.

When You Visit Our Website

We may collect and process personal data about you in the following circumstances.

When you give us information directly by completing forms on our website. This can include your name, address, email and telephone number, which is provided at the time of registering on our website, request our goods or services, subscribe to our mailing list or when you ask us information about our goods or services or report a problem with our website.

We retain details of your visits to our website including, but not limited to, traffic data, location data and other data when you communicate with us. This may be required for our own billing purposes or otherwise on what content you access on our website.

We may collect the following data:

  • IP address for fraud protection.
  • Type of device used to access our website
  • Your device’s operating system.
  • Website browsing pattern and page navigation.

We use cookies on our website

  • Cookies are small bits of data stored on your computer when you access our website.
  • Cookies help us recognise you when you sign into our website.
  • Cookies are also used to give you a good experience while you use our website.
  • Some cookies are essential to make website function properly such as remember the items you have placed in your shopping cart.
  • We also use other cookies to help us do research, compile aggregate data about site traffic and site interaction so that we can improve website tools for the future.
  • We may also use third party cookies for delivering content, including advertisements relevant to your interests on our website.
  • By using our website, you consent to our cookies.

We may use website links

Our website may contain links to and from third party websites.

If you visit any of these third party websites, their terms, privacy and cookie policies may differ, you should read their terms, privacy and cookie policies before going further into their website. We do not accept any responsibility or liability for these third party websites.

How Our Customers Data Is Used

When you order goods we collect your name, address, phone number and email address. We will use this information to process your order and complete our contract with you.

In order to complete our contract with you we need to share personal data with third parties such as payment providers, postal and courier organisations to deliver goods and services as per your order.

Few days after your order has been shipped, we may email you to write a review on the product purchased and may also contact you to give feedback on our service. If you respond to such requests, your reviews/feedback may be posted to our website publicly.

We will retain your information to complete your order and for legal compliance for a period of 7 years.

How Our Suppliers Data Is Used

When you as supplier approach us or when we approach you, we collect your company name, employee names, telephone numbers and email addresses in order to communicate with you about your goods or services.

If we decide to purchase from you and you agree to supply us, we collect your company’s bank details such as bank account numbers, sort code, IBAN details in order to pay you.

To complete our contract with our supplier we need to share personal data with third parties such as banks and payment providers in order to pay you.
We will retain your information to complete the purchase and for legal compliance for a period of 7 years.

About Our Marketing Activities

When you place an order on our website we ask you if you wish to subscribe to our mailing lists or newsletters, enter into any of our competitions.

If you agree to opt-in to our mailing lists, newsletters or competitions we may use your personal data to provide you with details about our goods, services, business updates and events, which we think may be of interest to you.

You will always have the right to opt-out of receiving the information above at any time. To opt-out of receiving such information you can:
  • Log in and unsubscribe from the mailing listing or newsletter.
  • Click the unsubscribe button contained in such marketing newsletter.
  • Email us at sales@krystaldirect.co.uk providing us with your name and contact details.
We do not sell, rent out or trade your personal data.

Protecting Our Website

We may use anonymised personal data to monitor visitor behaviour to protect our website form attack and fraud. This may include hiring an external company to monitor our website and traffic.

If we suspect fraud or malicious behaviour on our website we may record this information and may pass it law enforcement.

Where Your Data May Be Held

We may transfer your personal data to United States and other jurisdictions outside the European Economic Area. If your data is held outside the UK or other jurisdictions, we will use carefully selected organisations who will equally respect your privacy.

Why We Hold Your Data And Why We Process It

Only if law allows us, we will use your personal data to complete our obligations to you, comply with law or regulators and to protect you.

We may also use your data for our legitimate interests and to abide by the law.

How Your Personal Data Is Protected

  • If our website requires you to have a login and password, these login credentials will enable you to have access to your account online. Please keep these credentials confidential and these should not be shared with anyone.
  • We use industry standard Secure Sockets Layer (SSL) to encrypt your data.
  • We and our website provider comply with all industry standard PCI DSS payment processing requirements.
  • We use physical, visual and technical security to protect our offices from unauthorised access. This limits access to personal data to employees, agents, contractors and other third parties that have a legitimate business need for such access.

Your Rights

  • You have the right under GDPR to object to the processing of your personal data in certain circumstances.
  • You also have the right to withdraw your consent to the processing of your personal data.
  • You are also entitled to ask us for the information held about you in commonly used format.
  • You may ask us to amend your personal data if it is inaccurate or have it removed from our database or restrict it’s use.
  • In order to comply with your request we will require confirmation of your identity. If we cannot provide you with the personal data requested, we will inform you of the reasons why unless there are any legal or regulatory restrictions.
  • If you would like to withdraw your consent or would like a copy of some or all of your personal information, please send an email to us on sales@krystaldirect.co.uk. We reserve the right to charge a reasonable fee to comply with your request for a copy of your data.

Changes To Our Privacy Policy

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page.

Your Consent

By using our website, you consent to our privacy policy.